Returns and complaints

We have a banal return policy! You can send the item back to us within 30 days of purchase. Remember that the product should be originally packed and unused. As soon as we receive the package from you, you will receive a refund on your account up to a maximum of 5 business days (usually the same day).

If the product turned out to be defective, you always have the right to a guarantee from the manufacturer. Thanks to the fact that you bought at Flowrolls, you don’t have to play sending parcels abroad and incurring significant costs. Due to the fact that we are the official distributor of major brands, we take care of complaints and returns directly with producers. You can sleep peacefully and wait or exchange for a new product or a refund!

Before sending the product to us, please send this information to . Our team helps at every stage of this simple process.

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